Ready to Work | On-site/Remote
Hi, I’m John – Your go-to IT support for fast and reliable tech help.
Recent Projects
Experience Overview
Romesaint Logistics, LLC
Business Owner (2021 to 2025)
As the owner of a small logistics courier service business, I led both the technical and operational setup of the business with a strong focus on delivering seamless operation. I implemented Google Workspace for comms & file sharing, configured a secure home network (Phone, Desktop, Printer, Label printer), and integrated Zoho CRM for operations. I also set up QuickBooks for invoicing and expense management, Gusto for payroll processing, and managed SAP for ERP (contract requirement).
Romesaint Logistics, LLC
Business Owner (2021 to 2025)
As the owner of a small logistics courier service business, I led both the technical and operational setup of the business with a strong focus on delivering seamless operation. I implemented Google Workspace for comms & file sharing, configured a secure home network (Phone, Desktop, Printer, Label printer), and integrated Zoho CRM for operations. I also set up QuickBooks for invoicing and expense management, Gusto for payroll processing, and managed SAP for ERP (contract requirement).
Romesaint Logistics, LLC
Business Owner (2021 to 2025)
As the owner of a small logistics courier service business, I led both the technical and operational setup of the business with a strong focus on delivering seamless operation. I implemented Google Workspace for comms & file sharing, configured a secure home network (Phone, Desktop, Printer, Label printer), and integrated Zoho CRM for operations. I also set up QuickBooks for invoicing and expense management, Gusto for payroll processing, and managed SAP for ERP (contract requirement).
B1 Auto Collision Center
IT System Administrator
As an entry-level IT sys admin in an automotive body shop, I was responsible for setting up and maintaining the ERP system (Shopmonkey), configuring basic network and maintaining logs of any system changes, installing desktop PCs, and supporting QuickBooks users for business operations. I also designed the company website and established its digital presence across online platforms (Facebook & Instagram).
B1 Auto Collision Center
IT System Administrator
As an entry-level IT sys admin in an automotive body shop, I was responsible for setting up and maintaining the ERP system (Shopmonkey), configuring basic network and maintaining logs of any system changes, installing desktop PCs, and supporting QuickBooks users for business operations. I also designed the company website and established its digital presence across online platforms (Facebook & Instagram).
B1 Auto Collision Center
IT System Administrator
As an entry-level IT sys admin in an automotive body shop, I was responsible for setting up and maintaining the ERP system (Shopmonkey), configuring basic network and maintaining logs of any system changes, installing desktop PCs, and supporting QuickBooks users for business operations. I also designed the company website and established its digital presence across online platforms (Facebook & Instagram).
Newegg Inc.
PC Hardware Technician
Conducted hardware inspections, system stress tests, and verified component functionality on custom gaming PCs. Handled defective parts through the RMA process and ensured all builds met quality and performance benchmarks.
Newegg Inc.
PC Hardware Technician
Conducted hardware inspections, system stress tests, and verified component functionality on custom gaming PCs. Handled defective parts through the RMA process and ensured all builds met quality and performance benchmarks.
Newegg Inc.
PC Hardware Technician
Conducted hardware inspections, system stress tests, and verified component functionality on custom gaming PCs. Handled defective parts through the RMA process and ensured all builds met quality and performance benchmarks.
American Future Technolgy (iBuypower)
PC Assembler II (2018-2019)
Supervise, train and support PC Assembler I to hit production quota and switched focus to hardware testing
PC Assembler I (2017-2018)
As a PC Assembler/QC Technician at iBuypower, I build custom gaming rigs from basic (pre-builds) to custom water-cooled units, and heavy workstation builds. This includes hardware testing, Batch OS Install and proper cable management of all builds. Averaged 500+ builds monthly.
Technodream Webworks
Outbound Sales Representative (2016 - 2017)
At Technodream Webworks, I specialized in lead generation and sales through cold calling, promoting web services such as website design, SEO packages, logo creation, and UI/UX design to business owners across the USA.
Technodream Webworks
Outbound Sales Representative (2016 - 2017)
At Technodream Webworks, I specialized in lead generation and sales through cold calling, promoting web services such as website design, SEO packages, logo creation, and UI/UX design to business owners across the USA.
Technodream Webworks
Outbound Sales Representative (2016 - 2017)
At Technodream Webworks, I specialized in lead generation and sales through cold calling, promoting web services such as website design, SEO packages, logo creation, and UI/UX design to business owners across the USA.
What can I do
Hardware Troubleshooting
First level support for VoIP phones, laptops, workstations, printer and network devices.
Hardware Troubleshooting
First level support for VoIP phones, laptops, workstations, printer and network devices.
Hardware Troubleshooting
First level support for VoIP phones, laptops, workstations, printer and network devices.
Network Basics
Resolve connectivity, IP configuration and network monitoring.
Network Basics
Resolve connectivity, IP configuration and network monitoring.
Network Basics
Resolve connectivity, IP configuration and network monitoring.
Software Support
Troubleshooting and maintaining software applications to ensure smooth operation.
Software Support
Troubleshooting and maintaining software applications to ensure smooth operation.
Software Support
Troubleshooting and maintaining software applications to ensure smooth operation.
Onboarding/Offboarding
Setting up new employees with the necessary technology and access so they can start working efficiently.
Onboarding/Offboarding
Setting up new employees with the necessary technology and access so they can start working efficiently.
Onboarding/Offboarding
Setting up new employees with the necessary technology and access so they can start working efficiently.
Asset Management
Maintain accurate equipment records, perform system updates & patches, and ensure consistent data backups.
Asset Management
Maintain accurate equipment records, perform system updates & patches, and ensure consistent data backups.
Asset Management
Maintain accurate equipment records, perform system updates & patches, and ensure consistent data backups.
Advance Project Assistance
Assisting with the coordination and execution of deployments, migrations, and system rollouts to ensure smooth technical operations.
Advance Project Assistance
Assisting with the coordination and execution of deployments, migrations, and system rollouts to ensure smooth technical operations.
Advance Project Assistance
Assisting with the coordination and execution of deployments, migrations, and system rollouts to ensure smooth technical operations.
Technical Skills
Operating System & Virtualization
Windows, macOS, Linux (Ubuntu, Kali & ChromeOS) Android, VirtualBox and VMware.
Operating System & Virtualization
Windows, macOS, Linux (Ubuntu, Kali & ChromeOS) Android, VirtualBox and VMware.
Operating System & Virtualization
Windows, macOS, Linux (Ubuntu, Kali & ChromeOS) Android, VirtualBox and VMware.
Command Line & Basic Automation
Basic Powershell, Bash Scripting, Batch CMD Scripts.
Command Line & Basic Automation
Basic Powershell, Bash Scripting, Batch CMD Scripts.
Command Line & Basic Automation
Basic Powershell, Bash Scripting, Batch CMD Scripts.
Networking & Cloud
Basic TCP/IP, DNS, DHCP, VPN setup. Basic AWS, Azure & GCP.
Networking & Cloud
Basic TCP/IP, DNS, DHCP, VPN setup. Basic AWS, Azure & GCP.
Networking & Cloud
Basic TCP/IP, DNS, DHCP, VPN setup. Basic AWS, Azure & GCP.
Language
Basic HTML/CSS, Python, SQL, JSON and YAML.
Language
Basic HTML/CSS, Python, SQL, JSON and YAML.
Language
Basic HTML/CSS, Python, SQL, JSON and YAML.
Hardware & Peripherals
Upgrade RAM, CPU, Motherboard, PSU, GPU, SSD, HDD. Repair & diagnose printers (HP, Brother, Zebra).
Hardware & Peripherals
Upgrade RAM, CPU, Motherboard, PSU, GPU, SSD, HDD. Repair & diagnose printers (HP, Brother, Zebra).
Hardware & Peripherals
Upgrade RAM, CPU, Motherboard, PSU, GPU, SSD, HDD. Repair & diagnose printers (HP, Brother, Zebra).
IoT Devices
Install and setup security cameras, smart door locks, and smart thermostat.
IoT Devices
Install and setup security cameras, smart door locks, and smart thermostat.
IoT Devices
Install and setup security cameras, smart door locks, and smart thermostat.
The tools I'm using
Zendesk
Used to log, track, and resolve user issues
Zendesk
Used to log, track, and resolve user issues
Zendesk
Used to log, track, and resolve user issues
LastPass & Microsoft Authenticator
Password Manager
LastPass & Microsoft Authenticator
Password Manager
LastPass & Microsoft Authenticator
Password Manager
TeamViewer & RDP
Remote access
TeamViewer & RDP
Remote access
TeamViewer & RDP
Remote access
Slack & Evernote
For documentation & collaboration
Slack & Evernote
For documentation & collaboration
Slack & Evernote
For documentation & collaboration
Microsoft Intune & Wazuh
Managing endpoints, deploying software, or monitoring system health
Microsoft Intune & Wazuh
Managing endpoints, deploying software, or monitoring system health
Microsoft Intune & Wazuh
Managing endpoints, deploying software, or monitoring system health
Google Workspace & Samba
File Sharing
Google Workspace & Samba
File Sharing
Google Workspace & Samba
File Sharing
Education and Certifications
University of the Cordilleras
Bachelor of Science in Information Technology, Class of 2017
University of the Cordilleras
Bachelor of Science in Information Technology, Class of 2017
University of the Cordilleras
Bachelor of Science in Information Technology, Class of 2017
Google Cybersecurity Specialization
Coursera, November 2024
Google Cybersecurity Specialization
Coursera, November 2024
Google Cybersecurity Specialization
Coursera, November 2024
HIPAA Certified
Health Insurance Portability and Accountability Act
HIPAA Certified
Health Insurance Portability and Accountability Act
HIPAA Certified
Health Insurance Portability and Accountability Act
CompTIA A+
(Studying) Will obtain in 6 months
CompTIA A+
(Studying) Will obtain in 6 months
CompTIA A+
(Studying) Will obtain in 6 months
I'm John
"My objective for this website is to showcase my technical skills and demonstrate my dedication to a role in tech support. With my wide range of industry experience, I bring a unique perspective and offer creative solutions that can benefit your company."
Hire me for
Remote IT Helpdesk Support
Contact Me
Provide user support, Install and configure systems, Troubleshoot Technical Issues (Hardware/Software)
Available On-site (US Only) or Remote
Broad background working in the Logistics, Healthcare, Automotive, and Manufacturing industries
Remote IT Helpdesk Support
Contact Me
Provide user support, Install and configure systems, Troubleshoot Technical Issues (Hardware/Software)
Available On-site (US Only) or Remote
Broad background working in the Logistics, Healthcare, Automotive, and Manufacturing industries
Remote IT Helpdesk Support
Contact Me
Provide user support, Install and configure systems, Troubleshoot Technical Issues (Hardware/Software)
Available On-site (US Only) or Remote
Broad background working in the Logistics, Healthcare, Automotive, and Manufacturing industries
Landing Page Design
$300
Custom landing page for your small business or portfolio
Responsive design for all devices, Custom domain setup, and Custom email setup
Delivery 3-days
Landing Page Design
$300
Custom landing page for your small business or portfolio
Responsive design for all devices, Custom domain setup, and Custom email setup
Delivery 3-days
Landing Page Design
$300
Custom landing page for your small business or portfolio
Responsive design for all devices, Custom domain setup, and Custom email setup
Delivery 3-days
Workstation/Home Lab Setup
$1000
Custom PC Assembly with OS install (Windows, macOS., Linux), Network setup, VPN setup
Desk & Chair assembly, Monitor mounting and Cable mangement
Delivery 1 - 2 days
Workstation/Home Lab Setup
$1000
Custom PC Assembly with OS install (Windows, macOS., Linux), Network setup, VPN setup
Desk & Chair assembly, Monitor mounting and Cable mangement
Delivery 1 - 2 days
Workstation/Home Lab Setup
$1000
Custom PC Assembly with OS install (Windows, macOS., Linux), Network setup, VPN setup
Responsive design for all devices
Delivery 1 - 2 days
